Agentic AI: The Future of Smarter Supply Chains

Supply chains are entering a new era of transformation, driven by the unprecedented capabilities of agentic AI. According to the IBM Institute for Business Value’s latest report, organizations investing heavily in AI-enabled supply chains are achieving remarkable results, including revenue growth that is 61% greater than their peers. By embedding AI into operational workflows, businesses can move beyond automation to achieve dynamic adaptability, proactive decision-making, and enhanced resilience in the face of disruptions.

Agentic AI is reshaping supply chain operations by enabling tasks to be completed autonomously and at unprecedented speeds. By 2026, 76% of Chief Supply Chain Officers (CSCOs) expect AI agents to significantly improve process efficiency by automating repetitive tasks faster than humans. These AI agents are being utilized for dynamic sourcing in procurement, real-time risk mitigation, and shipment rerouting, all while providing actionable insights through predictive analytics.

The synergy between humans and AI is also proving to be a critical component of this transformation. Generative AI tools are enhancing operational performance, improving responsiveness, and optimizing communications with customers. In fact, 70% of executives report that generative AI has already improved their supply chain interactions. However, as adoption accelerates, concerns around data accuracy, bias, and security remain top challenges for organizations to address.

For businesses, the opportunity to harness agentic AI goes beyond disruption management. By embedding this technology into supply chain operations, organizations can turn uncertainty into opportunity—driving growth, innovation, and resilience across their ecosystems.

To learn more about how agentic AI is transforming supply chains into engines for agility and efficiency, click here.